What We Are Doing to Keep Everyone Safe From COVID-19

Updated: 2 days ago

Thanks to the cooperation and support of our Eno family, we’ve been able to stay open for essential care during the COVID-19 crisis. Quick action back in March, an ongoing commitment to rigorous safety measures, and hard work and dedication have kept us goingand strong.

In these tumultuous times, we have a great plan for pets and their people. Most importantly, we are open and seeing patients for essential care. We continue to make every effort to care for your pets and support yousafelyduring the COVID-19 crisis.

As of June 1, Durham is under a “safer at home” order—an update to the “stay at home” order put in place in late March and part of Bull City’s careful plan.

Face coverings and social distancing are still required in public. While this may disrupt every-day life and routine, it is essential to follow all guidelines to keep our community safe and healthy.

Kayla and Jackson start a valet visit off right!

Eno Is Essential

Eno Animal Hospital has always been deemed an essential business, from the very start of the COVID-19 crisis, as we offer life-sustaining care.

The COVID-19 pandemic is unprecedented and still unfolding. Please stay safe and be well.

We are committed to providing the best care and compassion to your pets. We must also protect, and never risk, the safety of our community.

All Visits Are Valet Service

#1: Call us when you get here. #2: A team member will come outside to fetch your pet from a safe social distance. Please take your pet out of the car. #3: Your vet will call you with exam findings and any treatment plan. We will take payment by phone and bring your pet back to you.

Valet service means you stay in your vehicle while your pet still gets a happy visit inside. We promise to give lots of treats and love. We can even take a picture of your pet to show you!

We know you would rather be with your fur baby. Please bear with us as we navigate this new normal. For the foreseeable future, we must limit direct access to Eno team members only.

We work hard to provide pets the best care and pet parents the best service. If you have thoughts on how to make your pet’s visit go smoothly, just let us know!

Dory is set to exit her car with a big smile.

Day Admission Is Another Option for Care

#1: We will email you a day admission form to fill out and return via email. #2: Call us when you arrive, and we’ll take it from there—just like a valet visit. #3: Call us when you come back to pick up; we’ll take payment by phone and bring your pet back to you.

Details on day admission…

When you schedule a day admission, we ask you to bring your pet in during a day-admission window of 7:45 to 8:15 a.m.

Your pet will be kept safe and comfy in one of our boarding suites or the Treatment Area. Your pet will get the best care. We’ll call you during the day with exam findings and any treatment recommendations. We’ll get your approval before administering any treatment, and schedule a good time for you to pick up your pet that day.

Stay Back!

Social distancing right now is essential. We must limit all potential exposure to COVID-19, for your safety and ours.

We ask you to take your pet out of the car because it's much safer than having an Eno team member reach inside your vehicle. Set your pet’s carrier on the ground. You can hand off your pet’s leash, or we can use our own sanitized leash.

Your vet might come outside to speak with you. Please remember: All Eno team members must keep a social distance of at least 6 feet.

We certainly miss hugging and high-fiving you! We must do the right thing to help stop the spread of COVID-19.

How to Pick Up Medications

If you need to pick up food or medications, please call us to arrange it. We will take payment by phone and get an expected time for your arrival. We will put your purchase outside, with a receipt, on our stone column. This way, you can grab what you need and everyone is better protected.

Please wave to us! We really miss seeing our pet parents in person.

You may also order preventative products, food, treats, toys, and more through our online store, which is 100% guaranteed. Access the online store in the blue banner above; just click “Store.”

What Is Essential Care?

We will continue to offer essential animal care. For now, we need to determine which visits are essential.

“Essential care” absolutely includes

  • Sick visits, including quality-of-life concerns

  • Annual visits for pets due for rabies, lepto, and/or other core vaccines, heartworm testing, and/or intestinal parasite screens

  • Heartworm treatment

  • First visits for puppies, kittens, and new adult pets

  • Boosting vaccines for pets in the vaccination series (to prevent restarting the series)

  • Pets with chronic conditions or on life-long medication

  • Pets requiring blood work or other critical examination/testing

  • Dentistry for pets with periodontal disease stages 3 and 4

  • Certain surgeries: spays, lump removals, orthopedic procedures, and others subject to veterinarian discretion

  • Boarding, with one exception: any pet with known exposure to COVID-19

  • Grooming, baths, and nail trims

If your pet needs urgent care, we may decide to refer you to Triangle Veterinary Referral Hospital or Veterinary Specialty Hospitalso you are not traveling to multiple vet practices and being exposed to multiple populations.

If anything is compromising the health, well-being, or comfort of your pet, please let us know. We will work with you to determine the best course of action and treatment. Consultations by phone or video chat may be available at your veterinarian’s discretion.

Good sits, and happy visits, still happening!

The New Normal

Please consider what visits can wait. For example: routine wellness visits for pets with nothing due and no issues; routine recheck visits for pets doing well; visits for non-core vaccines (with some exceptions); routine neuters; dental cleanings with no extractions expected; and nail trims and anal gland expressions, unless your pet has a history of nail problems or anal gland infections.

We may have to ask you to wait to come see us. We take the health and safety of our Eno family and team members very seriously. For now, we have scheduled team members to rotate in two groups, which will limit and contain any potential exposure to COVID-19.

We have always followed the best practices of sterilization in our hospital. We thoroughly disinfect surfaces after each and every use, plus deep cleanings are regular maintenance.

We are doing our very best during this crisis. Thank you for your understanding and cooperation as we make the best decisions to keep everyone safe. We’re all in this together! As always, we’re here. Please call us at (919) 471-0308 if you have questions or need anything.


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