In these tumultuous times, we have a great plan for pets and their people. Most importantly, we are still open and seeing patients for essential care. We will make every effort to continue caring for your pets and supporting you during the COVID-19 crisis.
Due to the COVID-19 pandemic, Durham is under a “stay at home” order. While this order may disrupt every-day life and routine, it is essential to keep our community safe and healthy.
Eno Is Essential
Businesses deemed essential are exempt from this order. Eno Animal Hospital is an essential business, as we offer life-sustaining care.
We recognize this situation is unprecedented. Please stay safe and be well.
We are committed to providing the best care and compassion to your pets. We must also protect, and never risk, the safety of our community.
All Visits Are Valet Service
#1: Call us when you get here. #2: Please take your pet out of the car. A team member will come outside to fetch your pet from a safe social distance. #3: Your vet will call you with exam findings and any treatment plan. We will take payment by phone and bring your pet back to you.
Valet service means you stay in your vehicle while your pet still gets a happy visit inside. We promise to give lots of treats and love. We can even take a picture of your pet to show you!
We know you would rather be with your fur baby. Please bear with us as we navigate this new normal. For the foreseeable future, we must limit direct access to Eno to team members only.
We work hard to provide pets the best care and pet parents the best service. If you have thoughts on how to make your pet’s visit go smoothly, just let us know!
Day Admission Is Another Option
#1: We will email you a day admission form to fill out and return via email. #2: Call us when you arrive, and we’ll take it from there—just like a valet visit. #3: Call us when you come back to pick up; we’ll take payment over the phone and bring your pet back to you. Your vet or a team assistant will give you all the details about your pet’s visit and any treatment.
Social distancing right now is essential. We must limit all potential exposure to COVID-19, for your safety and ours.
Please take your pet out of the car when you arrive. A team member will be prepared to put your dog on a sanitized leash. Cats and small dogs should stay in their carriers. Your vet might come outside to speak with you. Please remember: All Eno team members, including your vet, must keep a social distance of at least 6 feet.
We certainly miss hugging and high-fiving you! We must do the right thing to help stop the spread of COVID-19.
How to Pick Up Medications
If you need to pick up food or medications, please call us to arrange it. We will take payment by phone and get an expected time for your arrival. We will put your purchase outside, with a receipt, on our stone column. This way, you can grab what you need and everyone is better protected.
Please wave to us! We really miss seeing our pet parents in person.
You may also order preventative products, food, treats, toys, and more through our online store, which is 100% guaranteed. Access the online store in the blue banner above; just click “Store.”
What Is Essential Care?
We will continue to offer essential animal care. For now, we need to determine which visits are essential.
“Essential care” absolutely includes…
Sick visits, including quality-of-life concerns
Annual visits for pets due for rabies, lepto, and/or other core vaccines, heartworm testing, and/or intestinal parasite screens
First visits for puppies, kittens, and new adult pets
Boosting vaccines for pets in the vaccination series (to prevent restarting the series)
Pets with chronic conditions or on life-long medication
Pets requiring blood work or other critical examination/testing
Dentistry for pets with periodontal disease stages 3 and 4
Certain surgeries: spays, lump removals, orthopedic procedures, and others subject to veterinarian discretion
Boarding, especially if you are a first responder, medical professional, or other essential professional. If you need to access essential care for yourself for reasons other than COVID-19, or to travel out of town to be with family, we will assess the situation and try to help.
Grooming, baths, and nail trims
If your pet needs urgent care, we may decide to refer you to Triangle Veterinary Referral Hospital or Veterinary Specialty Hospital—so you are not traveling to multiple vet practices and being exposed to multiple populations.
If anything is compromising the health, well-being, or comfort of your pet, please let us know. We will work with you to determine the best course of action and treatment. Consultations by phone or video chat may be available at your veterinarian’s discretion.
The New Normal
Please consider what visits can wait. For example: routine wellness visits for pets with nothing due and no issues; routine recheck visits for pets doing well; visits for non-core vaccines (with some exceptions); routine neuters; dental cleanings with no extractions expected; and nail trims and anal gland expressions, unless your pet has a history of nail problems or anal gland infections.
We may have to ask you to wait to come see us. We take the health and safety of our Eno family and team members very seriously. For now, we have scheduled team members to rotate in two groups, which will limit and contain any potential exposure to COVID-19.
We have always followed the best practices of sterilization in our hospital. We thoroughly disinfect surfaces after each and every use, plus deep cleanings are regular maintenance.
We are doing our very best during this crisis. Thank you for your understanding and cooperation as we make the best decisions to keep everyone safe. We’re all in this together! As always, we’re here. Please call us at (919) 471-0308 if you have questions or need anything.