What We Are Doing to Keep Everyone Safe From COVID-19

Updated: a day ago

In these tumultuous times, we have a great plan for pets and their people. First, we are open and seeing lots of patients. We will make every effort to continue caring for your pets and supporting you for the duration of this crisis.

Due to the COVID-19 pandemic, Durham is under a “stay at home” order. While this order may disrupt every-day life and routine, it is essential to keep our community safe and healthy.

Kayla and Jackson start a valet visit off right!

Eno Is Essential

Businesses deemed "essential" are exempt from this order. Eno Animal Hospital is an "essential business," as we offer life-sustaining care.

We recognize this situation is unprecedented. Please stay safe and be well.

We are committed to providing the best care and compassion to your pets. We must also protect, and never risk, the safety of our community.

All Visits Are Valet Service

All visits will be handled via curbside drop-offs and pick-ups...

#1: Call us when you get here. #2: We will come out to the car to fetch your pet. #3: Your vet will call you with exam findings and, if necessary, a treatment plan. We will take payment by phone and bring your pet back to the car.

Valet service means you stay in your vehicle while your pet still gets a happy visit inside. We promise to give lots of treats and love. We can even take a picture of your pet to show you!

We know you would rather be with your fur baby. Please bear with us as we navigate this new normal. For the foreseeable future, we must limit direct access to Eno to team members.

We work hard to provide pets the best care and pet parents the most efficient service. If you have thoughts on how to make your pet’s visit go smoothly, just let us know!

Dory greets us with a big smile.

Drop-off Visits Are Also an Option

#1: We will email you a drop-off form to fill out and return via email. #2: Call us when you arrive, and we’ll take it from there. #3: Call us when you come back to pick up; we will take payment and bring your pet back to you.

How to Pick Up Medications

Social distancing right now is essential. If you need to pick up food or medications, please call us to arrange it. We will take payment over the phone and get an expected time for your arrival. We will put your purchase outside, with a receipt, on our stone column. This way, you can grab what you need and everyone is better protected.

Please wave to us! We really miss seeing our pet parents in person.

You may also order preventative products, food, treats, toys, and more through our online store, which is 100% guaranteed. Access the online store in the blue banner above; just click “Store.”

What Is Essential Care?

We will continue to offer essential animal care. For now, we need to determine which visits are essential.

“Essential care” absolutely includes…

  • Sick visits, including quality-of-life concerns

  • Annual visits for pets due for rabies, lepto, and/or other core vaccines, heartworm testing, and/or intestinal parasite screens

  • Heartworm treatment

  • First visits for puppies, kittens, and new adult pets

  • Boosting vaccines for pets in the vaccination series (to prevent restarting the series)

  • Pets with chronic conditions or on life-long medication

  • Pets requiring bloodwork or other critical examination/testing

  • Dentistry for pets with periodontal disease stages 3 and 4

  • Certain surgeries: spays, lump removals, orthopedic procedures, and others subject to veterinarian discretion

  • Boarding, especially if you are a first responder or need to seek medical attention for reasons other than COVID-19 If you need to be with family and that requires boarding your pet, call us and we will assess the situation and try to help.

  • Baths for any boarders or in-patients going home that day

  • Grooms for medical reasons, including medicated baths, shave-downs, mats, and skin issues

If your pet needs urgent care, we will assess the exact situation and may refer you to Triangle Veterinary Referral Hospital so you are not traveling to multiple vet hospitals and being exposed to multiple populations.

If anything is compromising the health, well-being, and comfort of your pet, please let us know. We will work with you to determine the best course of action and treatment. Consultations by phone or video chat may be available at your veterinarian’s discretion.

Good sits, and happy visits, still happening.

The New Normal

Please consider what visits can wait. For example: routine wellness visits for pets with nothing due and no issues; routine recheck visits for pets doing well; visits for non-core vaccines (with some exceptions); routine neuters; dental cleanings with no extractions expected; nail trims and anal gland expressions, unless your pet has a history of nail problems or anal gland infections.

We may have to ask you to wait to come see us. We take the safety and health of our Eno family and team members very seriously. For now, we have scheduled team members to rotate in two groups, which will limit and contain any potential exposure to COVID-19.

We have always followed the best practices of sterilization in our hospital. We thoroughly disinfect surfaces after each and every use, plus deep cleanings are regular maintenance.

We are doing our very best during this crisis. Thank you for your understanding and cooperation as we make the best decisions to keep everyone safe. We’re all in this together! As always, we’re here. Please call us at (919) 471-0308 if you have questions or need anything.


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