Mon - Fri 8 a.m. to 6 p.m. / Sat 8 a.m. to 1 p.m.
Closed the first Saturday of the month


We have the answers you need.

What is my vet visit going to be like?

It really depends on the nature of the visit, for instance, if you have no concerns at all about your pet versus if your pet has been vomiting and may need medication or treatment.

Please call us when you get here. We’ll either invite you inside—with a mask or face covering—to be with your pet during the visit, or you can request a valet visit, where we come outside to fetch your pet from the car.

We're committed to happy visits, plus Fear Free "victory visits" for our nervous pets. Most of our team is certified Fear Free!

What is your cancellation policy?

Please give us at least 48-hours notice when you need to reschedule or cancel anything: a vet visit, an assistant visit, a grooming appointment, a boarding reservation, or surgery. Our entire team thanks you for respecting our time and all we do to help pets!

Proper notice allows us to fill your spot and help another pet. We work hard every day to help as many pets as possible.

If you respect our cancellation policy, you will never surrender any deposit. A deposit is not a fee! It applies fully to your invoice when we see you and your pet.

We only require deposits for surgery, grooming, boarding, and new clients (the very first visit). When you give us proper notice, your deposit can be held as a credit for next time or fully refunded.

If you put down a deposit and cancel at the last minute (within 48 hours) or “no-show,” we will keep your deposit.

Current clients in good standing do not need a deposit for vet visits. If you cancel at the last minute or “no-show” for one appointment, a deposit will be required to book again.

We understand unexpected circumstances arise. Acts of God or true emergencies are exempt; we will use generous discretion if missing an appointment cannot be helped.

We believe in full transparency. You’re our partner in your pet’s care! Find all our policies right here.

cali the cat at eno
Do you accept new pet parents and pets?

Yes! We love welcoming pets and their people to our happy Eno family. We believe in helping as many pets as possible and work hard every day to do so.

When we book your first visit, we’ll create a profile of you and your pet in our system. Please provide your pet’s medical records or a previous vet for us to contact if applicable.

For your very first visit, we require a $50 deposit, which will be applied fully to your invoice when we see you. (Failure to follow our cancellation policy will mean surrendering your deposit.)

All new pets get a full nose-to-tail physical exam to establish care with one of our veterinarians. As vet pros, we’re legally and ethically bound to keep a current doctor/patient relationship.

Thank you for joining the Eno family! We look forward to a life-long friendship with your fur baby. Get details on what to expect as a new Eno pet parent.

When do I bring my pet in for surgery, dentistry, day admission, grooming, or boarding?

Great question! We schedule admission times for these services carefully in hopes we can avoid you having to wait while we manage a busy day helping so many pets. We appreciate your cooperation following our admission times.

The time window of day admissions not involving anesthesia is 8 to 8:30 a.m.

Grooming pets are scheduled specifically for morning or afternoon spa days. Morning grooms should arrive at 8 a.m., and afternoon grooms at noon. Accommodations to arrive at other times can sometimes be arranged with the groomer; please tell us your needs!

Boarding pets who do not need updated vaccines may arrive at your convenience on the reservation day, any time before 5:30 p.m. Monday through Friday or before 12:30 p.m. on Saturday. Boarding pets who need an exam or any vaccine updates must be here by 4 p.m. on their weekday reservation day—we want to have plenty of time to make sure your pet has no vaccine reaction and is perfectly safe well before we close.

Do you have grooming?

Yes! Our pet parents told us they wanted a one-stop shop, so we have it. Our team is thrilled to offer professional grooming. We adore pampering pets, and Eno pets adore their spa days.

Your fur baby can have a customized grooming package: special shampoo or de-shedding treatment, a classic haircut or full shave, or add-on services like teeth brushing. Ear cleaning, anal gland expression, and nail trimming are always included. Check out our full spa menu for dogs and cats, including prices, right here.

Did you know? We’re one of the only spots in town that accepts cats for grooming! We welcome kitties, especially the very fluffy ones; they need spa days, too.

Grooming can be transformational. Learn all about Eno grooming, including our policies, and see beautiful before-and-after photos.

Eno Animal Hospital: Your Other Family Doctor

For more than 30 years, Eno Animal Hospital has been a trusted partner for pet parents seeking exceptional veterinary care and compassion in Durham, Bahama, Butner, Rougemont, Creedmoor, and surrounding communities.

At Eno Animal Hospital, your pet's wellness is our priority. We're Fear Free pros who believe in caring for the whole pet. We have everything your pet needs under one roof. Book your first visit today and get $40 off! Put your pet in the best hands at Eno.
Eno Animal Hospital offers wellness care, treatments, surgery, dentistry, lab work, laser therapy, acupuncture, grooming, boarding, and more in Durham, Bahama, Butner, Rougemont, Creedmoor, and surrounding communities.


We’d love to hear from you!